Support

What you will get from us:

• friendly local support - We will do everything we can to keep the service running.
• sensible, relatively unbiased advice
• help with domain name registration, DNS, e-mail configuration
• customised services. If you want something slightly different, talk to us, and we will put a price together for the service that meets your requirements and your budget.

What you won't get from us:

• a call centre in India. If you ring us, you speak directly to us.
• 24/7 technical support (although we will help where we can of course)
• guaranteed uptime and service level agreements. The most will give you back for any service issues is a proportion of your monthly charge. We're doing this using wireless and by its very nature, wireless is not completely reliable.
• guarantees on speed, congestion etc.